18/08/2026
Did you spot our Duty Managers, Becs and Aliyah, in the Sedgemoor Campus Restaurant last week?
Becs and Aliyah organised the 'Guest Engagement Evening' event as they believed it was a fantastic opportunity to meet guests, share helpful information about room standards, prohibited items, the Mobile Key, and the Guest Portal, while answering questions in a relaxed environment away from the busy front desk.
Their aim was simple: build stronger connections, provide support, and help make life easier for those staying away from home. Becs and Aliyah absolutely smashed it by receiving over 70 pieces of feedback, giving us valuable insight into what we're doing well and where we can improve.
The positive response has inspired the pair to make these engagement events a regular feature, with monthly sessions planned across our campuses and collaboration with different departments to explore a range of topics.
