Hospitality Host

04/09/2026

People highly underestimate the value of great Account Management. Yes, Myma.ai is an AI company — but what makes us special isn’t just the technology. It’s our people, and one of our best is Winnie Chui who looks after Singapore and Asia, (pictured below with Gilbert Madhavan from One Farrer ...

10/08/2026

82% of hotel SMS messages get opened. Only 26% of emails do.

Yet most properties still send pre-arrival instructions, upsell offers, and check-in details by email by default.

That's three out of four guests never seeing the message that was supposed to shape their stay. Three out of four missed upsell windows. Three out of four pre-arrival touchpoints that quietly vanish.

A perfectly written room-upgrade offer buried in an unopened inbox does nothing for RevPAR. The same offer over SMS reaches the guest while they're still deciding what to pack.

A few small shifts worth trying:

✅ Move time-sensitive comms (arrival info, upgrade offers, mid-stay check-ins) to SMS or WhatsApp
✅ Keep email for confirmations, receipts, and longer content guests actively search for
✅ Automate the repetitive layer so staff focus on conversations that actually need a human

Our platform routes guest messaging across SMS, WhatsApp, email and web in 50+ languages, meeting each guest on the channel they already respond to.

The open-rate gap isn't a marketing stat. It's an operations decision hiding in plain sight.

Which channel is your property leading with right now? 💬

19/06/2026

Hospitality is different.

Your chatbot should be too.

Because not all AI works in your best interest.

Some systems can be influenced externally.

Including by OTAs.

Myma operates in a closed network.

👉 Your data stays yours
👉 No rate shopping
👉 No external interference

So when guests ask questions…

They get your answers. Not someone else’s agenda.

02/06/2026

Hospitality is different.

Your chatbot should be too.

Because this industry runs on people.

Not processes.

AI shouldn’t replace your team.

It should support them.

👉 Answer mundane questions
👉 Handle repetitive enquiries
👉 Free up time

So your team can focus on what actually matters:

The guest experience.

23/04/2026

If you’re a hotelier, this is the most important 10-minute read you’ll have all year. It’s a long one—but you’ll walk away truly understanding how AI discovery works for ypur hotel webpage.

AI search isn’t coming… it’s already deciding who gets recommended and who gets ignored.

And most hotel websites today? Are invisible to AI crawler bots.

After reading this, go straight to your marketing team or web agency and ask:

“Is our website actually discoverable by AI—and is our hotel webpage schema AI-ready?”

My bet is that 97% will say “not sure”… which is code for NO.

The opportunity is massive—but only for those who move early! Get in touch with us for a solution at [email protected] without delay.

If you’re a hotelier, this is the most important 10-minute read you’ll have all year. It’s a long one—but you’ll walk away truly understanding how AI discovery works for ypur hotel webpage. AI search isn’t coming… it’s already deciding who gets recommended and who gets ignored. And m...

05/04/2026

🐣🌼 Happy Easter from all of us at Hospitalityhost HH 🌼🐣

To our amazing followers, clients, and team, we wish you a very Happy Easter.

We know that for many across tourism and hospitality, this is one of the busiest times of the year. While you’re delivering incredible experiences for your guests, we hope you can still carve out a little time to relax, recharge, and be with your loved ones!

24/03/2026

Big moment for HH & Myma.ai 🚀

We’ve always said we’re not just a chatbot… we’re a true AI platform for hospitality — and it’s exciting to see that vision coming to life with world-class hotels.

Proud to share that the iconic The Fullerton Ocean Park Hotel Hong Kong has now rolled out their second Myma.ai product — AI Digital Compendium.

And here’s the kicker… within the first week:
📊 Strong guest engagement already
💡 Clear insights into what guests are actually asking for
⚙️ Immediate opportunities to improve service delivery & operational efficiency

This is exactly where the magic happens — not just answering questions, but unlocking real data that helps hotels operate smarter.

Even more exciting… a growing number of our leading hotel clients are now moving beyond a single product and adopting their 2nd and 3rd Myma solutions — building a fully connected AI ecosystem across their guest journey.

From AI Chatbot ➡️ to Digital Compendium ➡️ AI Voice & beyond…
This is what an AI Platform strategy looks like in action.

Exciting times ahead as hotels shift from point solutions to true platform thinking.

18/03/2026

In celebration of our AI In-Stay Digital Compendium going live at the Fullerton Ocean Park Hotel in Hong Kong, I met with Christina and her team and received great feedback that our AI platform is now an interactive replacement for the traditional paper guest directory. Their guests can easily access it by scanning a QR code upon check-in, putting everything a guest needs right on their smartphone.

Photo taken with GM Christina Cheng who treated me at their famous Chinese Jade Restaurant—the food was simply exquisite:

Texture: Silky, tender, crispy, crunchy, melt-in-the-mouth, delicate, and pleasantly chewy (in a good way, like for noodles).
Flavor: Fragrant, aromatic, well-balanced, savory (umami), subtly sweet, complex, rich, light, and refreshing.
Appearance: Beautifully presented, vibrant, artfully arranged, and piping hot.

27/02/2026

Pop quiz, tourism pros! 🤔

You’re running a boutique hotel. A guest messages your website at 10:45pm:

📩 “Is your spa open tomorrow morning?”
📩 “Do you have gluten-free breakfast options?”
📩 “Can I get a late checkout?”

Your front desk is closed. What happens next?

💬 a) Nothing—they bounce.
🤖 b) Myma’s AI Voice answers immediately, AND offers to book them in.

Real-time engagement = real bookings.

Tell us 👇
How are you handling after-hours enquiries right now?

Let’s swap stories. Or better yet—let us show you what Myma can do.