16/08/2026
WE ARE HIRING: RECEPTIONIST
Join Our Team at Balo Lodge
We are looking for a friendly, professional, and organized Receptionist to join our team. The successful candidate will be responsible for welcoming guests, handling reservations, processing payments, and ensuring that guests receive excellent customer service throughout their stay.
Duties and Responsibilities:
👉Welcome guests and assist them during check-in and check-out.
👉Answer telephone calls and respond to emails and other inquiries.
👉Manage room reservations and update the booking system.
👉Process guest payments and issue receipts.
👉Provide guests with information about the lodge, its facilities, and local attractions.
👉Handle guest complaints professionally and report issues to management.
👉Maintain accurate guest records and prepare daily reports.
👉Coordinate with housekeeping and other departments to ensure guest satisfaction.
👉Ensure that the reception area remains clean, organized, and professional.
👉Perform other administrative duties assigned by management.
Requirements:
👉A certificate or diploma in hospitality, tourism, business administration, or a related field.
👉Previous experience in a hotel, lodge, or customer service environment will be an added advantage.
👉Good communication and interpersonal skills.
👉Computer literacy and the ability to use reservation systems.
👉Strong organizational and time-management skills.
👉The ability to work flexible hours, including weekends and public holidays.
👉A professional appearance and a positive attitude.
How to Apply
Interested candidates should submit their application letter, CV, and copies of relevant certificates to [email protected] or deliver them to Balo Lodge or send them on +265 993266657 before 22nd August 26.
Only shortlisted candidates will be contacted.
Preferably, those who stay around the Kameza roundabout, Ken, Lunzu, Chirimba and Chileka for easy commuting.