Accor Heartists Europe & North Africa

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Accor Heartists Europe & North Africa For the people behind the passion of hospitality! Growth and careers at Accor. 💙
Your future starts here!

29/09/2026

From checking bookings and taking calls at 7am to helping guests find a parking spot in a city where that is genuinely a challenge. Michel’s day as a Receptionist is never quite the same twice! Follow his day and find out why.

27/09/2026

Heartists® welcome travellers every day. And this World Tourism Day, we asked them about the destinations closest to their hearts!

Antara didn't plan on hospitality. She arrived in London as a model, joined Accor as a Front Office team member within t...
22/09/2026

Antara didn't plan on hospitality. She arrived in London as a model, joined Accor as a Front Office team member within three months and hadn't even completed her probation when she applied for a role in Talent & Culture. She wasn't sure she could translate her HR experience from India into working in the UK since the employment laws are different, the structure is different. But she applied anyway and got the job! That moment taught her something she carries with her till today: sometimes you just need one opportunity and someone to believe in you. Now as Talent & Culture Coordinator across ibis London City Shoreditch and ibis Budget London Whitechapel – Brick Lane, she finds the most rewarding part of her work in the quieter moments, like supporting a new employee as they settle in and watching them grow over time. "I heard the word Heartist® for the first time when I joined Accor and it took on a meaning; it means being yourself, bringing your personality to work and genuinely enjoying what you do." Her advice to newcomers? Don't wait until you feel ready.

Before the first guest arrives, this team goes through every room, making sure everything is perfect.Housekeeping Week i...
16/09/2026

Before the first guest arrives, this team goes through every room, making sure everything is perfect.

Housekeeping Week is a moment to pause and recognise the work that quietly keeps happening in the background of a guest’s stay.

15/09/2026

A Housekeeping team moves through the hotel with a rhythm that only comes from knowing the work inside out - the routines, the details, the standards they hold themselves to and the way that they support each other through a full shift. This week gave us a moment to step into that world!

All Heartists® share one passion, it's the desire to make every guest feel welcomed and at home and to make their stay e...
09/09/2026

All Heartists® share one passion, it's the desire to make every guest feel welcomed and at home and to make their stay extremly memorable!

08/09/2026

Jason chose hospitality and never looked back! Watch him talk about how being a Heartist® feels less like a job and more like a way of living.

39 Heartists®. 9 countries. One programme designed to shape the next generation of Accor leaders. The 4th cohort of Bloo...
07/09/2026

39 Heartists®. 9 countries. One programme designed to shape the next generation of Accor leaders. The 4th cohort of Bloom Academy brought together aspiring General Managers from across Europe and North Africa, with 51% of this year's Bloomers being women. Over the months, participants came together face to face in Amsterdam, Prague, Paris and Madrid for leadership sessions, revenue management training and business acumen workshops, alongside virtual masterclasses, strategic group projects and regular check-ins throughout the programme. Bloom Academy is built for Heartists® who are ready for their next big step, people with the drive, the potential and the ambition to lead a hotel or take on a senior role in a more complex property. This is what investing in people looks like at Accor.

Houcine's path into hospitality at Mövenpick Gammarth Tunis wasn't accidental but a deliberate one, combining training w...
01/09/2026

Houcine's path into hospitality at Mövenpick Gammarth Tunis wasn't accidental but a deliberate one, combining training with hands-on experience across reception, housekeeping, reservations management and even the kitchen. That variety of roles didn't just broaden his skill set; it also taught him how to work well in a team, master several languages and develop the kind of personal service that puts client satisfaction above all else. For Houcine, what makes hospitality truly unique is the chance to meet people from many different cultures and backgrounds. Something he describes as not only stimulating but also broadening his outlook. As a Heartist®, he brings that spirit to every interaction: "A Heartist® offers a genuinely warm greeting. We pay great attention to detail and notice clients' reactions so that we can provide the best possible heartfelt service." His advice to anyone starting out in the industry is rooted in respect - for colleagues, for leaders and above all for guests.

27/08/2026

Follow Dariusz, F&B Director at Mercure Szczyrk Resort, from early‑morning breakfast checks to office work and rounds across three bars and two restaurants. The highlight of his day isn’t the schedule though – it’s watching his team grow into new roles. This is what leadership in hospitality can look like.

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