28/10/2026
⚠️ IMPORTANT NOTICE
We are aware of phishing scam messages currently affecting some accommodation guests across the tourism industry.
These messages may appear to relate to an existing booking and can be received via email, text message or WhatsApp. They are designed to look legitimate and may request payment or personal information.
If you receive one of these messages:
• Do not click any links
• Do not provide payment or personal information
• Do not respond to the sender
• Delete the message
✅ We can confirm that investigations have found no evidence that credit card or payment details have been accessed as part of this phishing scam.
⚠️ If you provided payment details in response to one of these messages, contact your bank or card provider immediately and follow their advice.
⚠️ If you believe you have received a scam message, do not click any links or provide any information. Please delete the message and do not respond.
To help identify legitimate communications, please note that we will send the following communications:
At the time of booking- Confirmation of your booking
At the time your final payment is due- A reminder will be sent with a link to the secure guest portal.
Two days before arrival -A pre-arrival check-in and guest registration communication with a link to the secure guest portal.
Two Days after departure – A feedback survey
The matter has been reported to the appropriate authorities and remains under active investigation with the support of cybersecurity specialists.
We understand situations like this can be concerning and appreciate the importance of protecting personal information. Thank you for your vigilance and cooperation while investigations continue.
