25/10/2026
A good friend of mine is blind, and he loves to travel. Over the years, he has shared the hidden hurdles he faces at hotels. Touchscreen lifts he can’t operate. Smooth glass light switches you can’t feel.
So when Demark told me about Luxury Without Limits, I knew straight away she had to be on 5 Star Conversations. In creating Luxury Without Limits, Fiona is looking to help hotels & tourism redefine Guest Experience through ability thinking!
Fiona is legally blind and travels a lot, for both work and leisure. She has stayed in plenty of hotels and knows first-hand where the guest experience works and where it falls short.
This October is Blind Awareness Month, and this episode is a timely one for any GM or hotel owner. Fiona shares practical ideas that don’t need a major refurbishment, including one simple question you could add to your booking process this week.
Stay tuned. The full episode is coming very soon.