ACI World

ACI World ACI World’s mission is to advance the collective interests of airports and the communities they serve

09/08/2026

🎉 More airports are taking concrete steps to improve the passenger experience.

We're pleased to share the latest ACI Airport Customer Experience Accreditation updates:

✈️ LIR – Guanacaste Airport - LIR
📍 Liberia, Costa Rica
🏅 Status: Renewal

✈️ UIO – Aeropuerto Internacional de Quito
📍 Quito, Ecuador
🏅 Status: Renewal

The accreditation program builds airports' long-term capacity to enhance customer experience management through a comprehensive review and training process that includes stakeholder and employee engagement and staff development.

👏 Congratulations to both airports on this achievement!

🔗 Learn more about the program:
https://bit.ly/3CSPqEs

ACI LAC

🏅 Congratulations to Nadi International Airport on achieving ACI's Accessibility Enhancement Accreditation!"Achieving Le...
09/07/2026

🏅 Congratulations to Nadi International Airport on achieving ACI's Accessibility Enhancement Accreditation!

"Achieving Level 1 of the ACI Accessibility Enhancement Accreditation is an important milestone in our commitment to making the journey through Nadi International Airport inclusive, accessible, and welcoming for everyone — true to the Fijian Bula experience.

We continue to strengthen accessibility across the passenger journey by improving our facilities and services, empowering our people, and working closely with our stakeholders to better understand and respond to the needs of our passengers. We remain committed to building on this achievement as we strive to create an airport experience where every passenger can travel with confidence, dignity, and ease." — Mesake Nawari, Chief Executive Officer, Fiji Airports

Well done to the entire team! 👏



Fiji Airports
ACI Asia-Pacific & Middle East

09/07/2026

🤝Thank You for Being Part of the Summit

As the Airport Experience Summit 2026 comes to a close, thank you to everyone who made this week possible, delegates, speakers, moderators, and panelists who connected, shared ideas, and engaged with the trends and innovations shaping the future of airport experience.

A special thank you to our host, İGA İstanbul Airport, and to every sponsor and partner for making this event a success.

Gold sponsors: Avolta | Louis Armstrong New Orleans International Airport | SITA | TAV Airports | Uber

Silver sponsors: Kempegowda International Airport Bengaluru | Changi Airport | 인천공항 Incheon Airport | Media Port | PPMDC | ATÜ Duty Free | Sidara

Exhibitors: ACI World | Istanbul Airport | Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) | Altekma Group | Hubway.ai | Plaza Premium Group | Bagbotics | CIVISION | Dallmeier electronic | EMSE | Volkan Fire Fighting Vehicles | Atracktiv | Podo | Outsight | China Civil Airports Association | Hizmet İhracatçıları Birliği | TAV Airports | Buluttan Weather Intelligence

Supporting organisations: Istanbul CVB | Routes

Media partners: Aviation Turkey Magazine | Momberger Airport Information | HavaSosyalMedya

🔴 Day 2 in Istanbul wrapped by zooming out — beyond the passenger journey, into the bigger role airports play as cultura...
09/03/2026

🔴 Day 2 in Istanbul wrapped by zooming out — beyond the passenger journey, into the bigger role airports play as cultural ambassadors, commercial engines and destinations in their own right. ✈️

Highlights from the afternoon sessions:

🔹 Session 15: Airports as Cultural Ambassadors: Art, Identity and Emotional Connection

• Fady Atallah, Creative Director, Moment Factory (Moderator)
• Aiman Arab, Chairman, Egyptian Holding Company for Airports and Air Navigation
• Riivo Tuvike, CEO, Tallinna Lennujaam AS

🔹 Session 16: Impact of Customer Experience on Non-Aeronautical Revenues

• Slava Cheglatonyev, Vice President, Airports as Business, ACI World (Moderator)
• Jan-Henrik Andersson, Chief Commercial Officer, Munich Airport
• Aude Ferrand, Chief Commercial Officer and CEO, TAV Operation Services
• Server Aydin, Chief Commercial Officer, İGA İstanbul Airport

🔹 Session 17: Beyond Passengers: Designing Airports as Destinations

• Dr. Kirk Goodlet, Vice President, InterVISTAS Consulting (Moderator)
• Kadhir Kadhiravan, Chief Executive Officer, RGIA - Hyderabad
• Fred Lam, Chairman, Hong Kong International Airport 香港國際機場

Art, identity, commercial strategy and destination thinking ,three distinct conversations with one shared focus: expanding what the airport experience can be.

That’s a wrap on Day 2 in Istanbul. 🎉


iGA Istanbul Airport

🎉 Another year, another celebration of the world's top airports for customer experience.👏 2025 ASQ Customer Experience A...
09/03/2026

🎉 Another year, another celebration of the world's top airports for customer experience.

👏 2025 ASQ Customer Experience Award Winners

Every ASQ Customer Experience Award is shaped by more than 700,000 passenger voices each year, gathered on-site, in real time, and in multiple languages. Real feedback, at scale, behind every win.

Alongside the Awards, we also celebrated the ACI World Director General's Roll of Excellence and Airport Customer Experience Accreditation recipients.

A few snapshots from tonight's celebration, see the full list of winners: https://lnkd.in/2kdgb

Congratulations to every airport on this list, your commitment to the traveller shows in the numbers. And a heartfelt than you to our host, İGA İstanbul Airport, for a truly memorable evening.

🔴 Day 2 is well underway at the ACI World Airport Experience Summit 2026. Highlights from this morning:Session 10: Techn...
09/03/2026

🔴 Day 2 is well underway at the ACI World Airport Experience Summit 2026.

Highlights from this morning:

Session 10: Technology at the Passenger Service

• Jesús Caballero Pinto, Chief Executive Officer, Летище София / Sofia Airport

Session 11: Accessibility as a Leadership Commitment

• Willem Godefroy, Director, Passepartout Training (Moderator)
• Jan-Henrik Andersson, Chief Commercial Officer, Munich Airport
• Askin Demir, CEO, LAS LIMAK AIBD SUMMA SA Aéroport Internationale Bla
• Firat Ocak, Director, İGA İstanbul Airport

Session 12: Training for Moments That Matter

• Anelia Dimova, Chief HR Officer, Sofia Airport
• Véronique Lescaut, Senior Director, Global Training, ACI World

Session 13: The Impact of Welcoming a Global Event on Passenger Experience — The Case of Milano Airport and the Olympics

• Armando Brunini, Chief Executive Officer, Milan Airports

Session 14: From Vision to Action — Aligning Customer Experience Across Airport Groups

• Dimitri Coll, Senior Vice President & Chief Products and Services Officer, ACI World (Moderator)
• Ana Paniagua Espino, Director of Customer Experience, Adolfo Suárez Madrid-Barajas Airport, Aena
• Sahar AlKoblan, Customer Experience and Corporate Excellence Director, Cluster2

🔴 Day 1 in Istanbul continued with six sessions on the issues shaping airport experience today—from traveller stress and...
09/02/2026

🔴 Day 1 in Istanbul continued with six sessions on the issues shaping airport experience today—from traveller stress and seamless transfers to airport culture and employee performance.

Here are the afternoon highlights:

Session 4: The Road to Customer Experience Excellence — Bahrain International Airport's Level 5 Journey
• Antoine Rostworowski, Senior Vice President & Chief Strategy Officer, ACI World
• Salem AlMutawa - (GEMBA) - ACES, Director, Airport Terminal Operations & CX, Bahrain International Airport

Session 5: Strategies to Reduce Travelers Stress
• Mira Al-Hmoud, Director of Strategic Initiatives & Business Development, Plaza Premium Group(Moderator)
• RJ Steenstra, President and CEO, Toronto Port Authority
• Jessica Diktonius, SVP, Communications, Marketing and Sustainability, Finavia

Session 6: Transforming the Transfer Passenger Experience
• Marije Teerling (PhD), NACO, Netherlands Airport Consultants
• Jost Lammers, President & CEO, Munich Airport
• Aletta von Massenbach, BER - Berlin Brandenburg Airport / Flughafen Berlin
• Pradeep Panicker, Delhi Airport

Session 7: Global Traveller Survey Insights — The Rise of Seamless Airport Journeys
• Gaurav Gupta, Senior Vice President, Global Head of Sales, Travel & Transport, IDEMIA
• Dr. Reha ÇETİN, CIO, İGA İstanbul Airport

Session 8: Airport Culture in Action — Aligning People, Partners and Passenger Experience
• Pierre Charbonneau, Vice-President, Strategy Ex*****on, ACI World
• Ulrich Heppe, Chief Executive Officer, Flughafen Stuttgart

Session 9: People as Strategy — How Employee Experience Drives Airport Performance
• Abdulkerim Cay, CHRO, Turkish Airlines
• Yvonne Nana Afriyie Opare - Bsc. MBA. IAP, Managing Director, Ghana Airports Company Limited
• Selda Seçkinler, Chief Human Resources Officer, iGA Istanbul Airport
• Angela Gittens, Ambassador, Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)

🏆 A moment to celebrate outstanding leadership and performance in ACI Global Training.This year's Global Training Partne...
09/02/2026

🏆 A moment to celebrate outstanding leadership and performance in ACI Global Training.

This year's Global Training Partners Recognition Ceremony brought together organizations that play a key role in advancing training and development across the airport industry.

This year's recognized partners:

Etihad Aviation Training
İGA İstanbul Airport
Riyadh Airports
Airports Authority of Trinidad and Tobago
인천공항 Incheon Airport

Thank you to everyone recognized today for your continued partnership and commitment to airport training around the world.

🔴 A packed morning at the ACI World Airport Experience Summit 2026.Highlights from the sessions so far:Session 1: Design...
09/02/2026

🔴 A packed morning at the ACI World Airport Experience Summit 2026.

Highlights from the sessions so far:

Session 1: Designing Emotional Impact at Scale — Lessons From Cirque du Soleil Entertainment Group
• Florent Bayle-Labouré, Chief of Staff and Strategy, Cirque du Soleil

Session 2: Sustaining Excellence — Lessons from ASQ Top-Performing Airports
• Andy Smith, Director, Strategic Alliances, SITA (Moderator)
• Ramón Miró, President & CEO, Aeropuerto Internacional de Quito
• Ivan Bassato, Chief Aviation Officer, Rome Airports

Session 3: Human-Centered Travel — The Next Evolution of Airports
• Michael Bell, Senior Client Partner, Civil Aviation Practice, Korn Ferry (Moderator)
• Akihiko Tamura, Senior Executive Advisor, 成田空港 Narita Airport
• Selahattin Bilgen, CEO, İGA İstanbul Airport
• Jose Ricardo Hernández Larios, CEO, AERIS Holding Costa Rica
• Lormus Bundhoo, Chief Executive Officer, Airports of Mauritius Co Ltd.
• Joyce Carter, President and CEO, Halifax Stanfield

And in between sessions? The Lounge was buzzing, small-group chats on the topics delegates care about most. 💬

On to the afternoon.

🔴 The ACI World Airport Experience Summit 2026 is officially open. Today's Opening Plenary brought together government, ...
09/02/2026

🔴 The ACI World Airport Experience Summit 2026 is officially open.

Today's Opening Plenary brought together government, industry, and airport leadership to officially open the Summit.

Opening speakers:

• Abdulkadir URALOĞLU, Ministry of Transport and Infrastructure, Republic of Turkey
• Jost Lammers, President & CEO, Munich Airport
• Selahattin Bilgen, CEO, İGA İstanbul Airport
• Justin Erbacci, Director General, ACI World

“As global passenger traffic is forecast to nearly double over the next two decades, building and investing in new infrastructure remains essential. However, our future also relies on infusing those spaces with genuine hospitality,” said ACI World Director General Justin Erbacci.

Over 600 gathering across two days to shape a new chapter of human-centred travel and celebrate the world's best airports for customer experience.

Read the full release: https://lnkd.in/eChg5pxT

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