01/06/2026
💭 On a Thursday morning in a hotel in Spain, the sustainability coordinator is looking at an approved sustainability plan and wondering whether her team has the skills to actually deliver it. In Athens, a tour operator is interviewing a new generation of tour guides who will need to deal with group dynamics across several cultures in one single afternoon. In Dublin, a destination marketing manager is looking at an AI-generated itinerary on her screen and asking: does anyone on my team actually know how to evaluate this?
These are everyday situations of the European tourism and hospitality sector, and for the past four years they have been the foundation on which the Pact for Next Tourism Generation Skills - Pantour project has done its work.
As the PANTOUR project (june 2022- june 2026) is approaching its closing, this is a good moment to look back at what the impact of the Sectoral Skills Intelligence Monitor, developed by Breda University of Applied Sciences (BUas), has produced and what it leaves behind for the people doing skills work in the sector every day.
The lead developer of this monitor, Corné Dijkmans, wrote about the results of four years of listening to a sector in motion in a new blog https://nexttourismgeneration.eu/four-years-of-listening-to-a-sector-in-motion-the-results-of-pantours-sectoral-skills-intelligence-monitor/
