15/06/2026
*** Notice to Customers ***
If you have recently booked to stay with us (or are planning on doing so soon), we are currently aware of scam WhatsApp messages being sent to some customers claiming to be from our business.
These messages may ask you to confirm or update your card details, make a payment, or click on a link regarding your booking.
Please be aware that we will NEVER contact you via WhatsApp to request card details or payment information.
If you receive a message claiming to be from us and you are unsure whether it is genuine, please do not respond, click any links, or provide any personal or payment information. Instead, contact us directly using the telephone number or email address listed on our official website.
If you believe you may have shared any card details with a scammer, we strongly recommend contacting your bank immediately.
Thank you for your understanding and vigilance. We are taking this matter seriously and appreciate your help in keeping everyone safe from fraudulent activity.
Thank you for your cooperation and understanding.
The Ty Gwyn Hotel Team