Salaam Suites

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Salaam Suites We have Full Service Apartments and a Hotel in Kota Bharu, Shah Alam & Sepang, Selangor. Salaam Suites Sdn. Bhd. (1385442-M)

✨ Salaam Suites is coming to WITC MART 2026! ✨Get ready to meet us at the World Islamic Tourism Conference (WITC MART) 2...
02/11/2026

✨ Salaam Suites is coming to WITC MART 2026! ✨

Get ready to meet us at the World Islamic Tourism Conference (WITC MART) 2026! 🌍💙

📅 Date: 6–8 November 2026
📍 Venue: Zenith Hotel, Kuantan, Pahang
🎪 Find us at Booth 55 & 69!

Discover exciting travel opportunities, comfortable accommodation, and great deals with Salaam Suites! 🏨✈️ Whether you’re planning your next holiday, Umrah journey, or business trip, we’re here to make your stay more comfortable and memorable.

🎉 Don’t miss out! Visit us at Booth 55 & 69 to connect with our team and explore what Salaam Suites has to offer!

We look forward to seeing you there! 🤝✨

🚀 Salaam Suites is heading to Cradle LIVE! Summit 2026! Cradle FundWe’re excited to be part of an exciting gathering of ...
27/10/2026

🚀 Salaam Suites is heading to Cradle LIVE! Summit 2026! Cradle Fund

We’re excited to be part of an exciting gathering of innovators, entrepreneurs, and industry leaders at Cradle LIVE! Summit 2026! 🌟

Join us as we connect with fellow businesses, explore new opportunities, and build meaningful partnerships that bring fresh ideas to life. 🤝✨

📅 Date: 4–5 November 2026
📍 Venue: The Arch Galleries, Kuala Lumpur

Let’s connect, collaborate, and discover what’s next together!

We look forward to meeting you there. See you at Cradle LIVE! Summit 2026! 💙

22/10/2026

🛍️✨ SHOPPING, TRAVELLING & SLEEPING IN COMFORT — CHE YEN’S KELANTAN GETAWAY! 🛏️💖

Che Yen loves travelling and shopping, but finding the perfect place to stay? That’s a whole different story! 😩📱

Luckily, she found Ma’Wa Hotel! ❤️ From a spacious gym to a cosy, comfortable bed, Che Yen gets the best of both worlds! 💪🏻😴 Now she can shop to her heart’s content at Pasar Siti Khadijah and return to a peaceful night’s sleep. 🛍️🌙

No more stressing about where to stay! Make your Kelantan trip a memorable one with Ma’Wa Hotel. ✨

📍 Planning a trip to Kelantan? Book your stay with us today!

📞 Contact us: 6017-991 2182
🌐 Website: www.salaamsuites.com

21/10/2026

Apa jadi bila housekeeping jumpa kondom dalam bilik?

"Kita akan guna sarung tangan, cuci, sanitize balik tempat tu — dan benda tu kita akan buang. Kita tak akan bagitahu guest tersebut."

Kenapa tak bagitahu?

"Benda tu akan memalukan dia juga. So kita nak jaga juga dia. Kalau saya bagitahu, dia malu — dia takkan datang duduk dengan kita lagi."

Dan satu lagi sebab: belum tentu ia milik dia. "Mungkin benda tu bukan dia, mungkin sebelum-sebelum tu — tapi kita baru dapat detect masa kemas."

Tapi barang peribadi dan pakaian? Lain cerita. "Kita akan contact dia, kita akan WhatsApp dia, kita akan simpan."

Itu garisannya. 🤫

What happens when housekeeping finds a condom in the room?

"Gloves on, clean the area, sanitise it, and the item gets thrown away. We will not tell that guest."

Why not?

"Because it would embarrass them. We're protecting them too. If I tell them, they're ashamed — and they'll never stay with us again."

And there's a second reason: it may not even be theirs. "It might be from an earlier stay. We only detect it when we clean."

Personal belongings and clothing, though? Different rule entirely. "We contact them, we WhatsApp them, we keep it for them."

That's where the line sits. 🤫

🎙️ Episod penuh: https://www.facebook.com/share/v/1FoGndAZwo/

21/10/2026

🏨 We didn’t set out to build software. We set out to rebuild what others had left behind.

Meet Hani Alexander, our Marketing and Reservations Assistant at Salaam Suites, and one of the people behind the real-world experience of Lumin — our very own hotel management platform.

Today, Salaam Suites operates five hotels and serviced residences across Kelantan and Selangor. But our journey wasn’t always smooth.

Two of our properties, Hotel Salaam Suites and Hotel Ma’Wa, were once abandoned buildings. Bringing them back to life meant more than renovating spaces. We had to build the systems, processes, and operations needed to run them efficiently — from the ground up.

Along the way, we discovered something important: independent hotels deserve smarter technology, too.

That’s why we built Lumin — our own platform designed around our operational needs, working directly inside WhatsApp.

✨ So, what can Lumin do?

📸 Smarter Accounting
Simply photograph a receipt through WhatsApp and watch the accounting entry get posted automatically.

💬 AI-Powered Guest Support
Ask Kira a guest-related question in English or Bahasa Malaysia and see when the conversation needs to be handed over to a human.

🌐 Built for Real Operations
Lumin is already running across all five of our properties. We’re not just presenting an idea — we’re sharing a system we use every day.

🚀 See Lumin in action at NoVacancy Asia 2026!

We’ll be showcasing how practical technology can help independent hotels simplify operations, improve efficiency, and deliver better guest experiences.

📍 Event: NoVacancy Asia 2026
📅 Date: 24–25 November 2026
📌 Venue: Queen Sirikit National Convention Center, Bangkok
📍 Booth: Pod Stand SP36

We believe the future of hospitality technology isn’t just about having more software. It’s about building tools that solve real problems.

From rebuilding abandoned buildings to building our own technology — this is how we’re shaping the future of hospitality at Salaam Suites. ✨

20/10/2026

Ada guest yang buat inspection sendiri.

"Dia tutup lampu dalam bilik, lepas tu dia buka flash telefon."

Dia check cadar, check pillow case — ada stain ke tak. Bukan atas je. **Dalam bantal pun dia check.**

Ada stain kuning. Dia complain.

"So that's why lah kenapa housekeeping ambil masa untuk kemaskan room tu."

"Ada orang kata, alah sekejap je. Memang boleh kita buat room tu sepuluh minit, lima minit — tapi hasil kerja tu tak berkualiti. Mungkin dia takkan tukar cadar."

Bila guest masuk, tak bestlah kan. Kita nak jaga nama baik hotel. 🔍

Some guests run their own inspection.

"He turned off all the lights in the room, then switched on his phone torch."

Sheets checked. Pillowcases checked. Not just the surface — **he checked inside the pillow.**

He found yellow stains. He complained.

"And that's exactly why housekeeping takes time on a room."

"People say, come on, it's quick. We could do a room in ten minutes, five minutes — but the work wouldn't hold up. The sheets might not even get changed."

Then the next guest walks in. That's not the hotel's name we want out there. 🔍

🎙️ Episod penuh: https://www.facebook.com/share/v/1FoGndAZwo/

19/10/2026

"Dia takde bagi kita deposit. Tapi dia cakap dia ada buat deposit."

Lepas tu dia review kita.

Lepas tu bila kita tanya dia — dia terus delete review tu.

"So saya pun tak tahu, saya ambil deposit ke saya tak ambil deposit pun."

Itu penutup untuk episod ini. Terima kasih kerana menonton **Beyond the Salaam Lobby** — inilah antara topik yang kita bincangkan: *things hotels never tell you.*

Ada idea untuk episod seterusnya? Komen di bawah, atau di post kami di Instagram dan Facebook.

Dan kalau anda bekerja dalam bidang perhotelan dan nak kongsi pengalaman anda sendiri — email kami. 📩

"He never gave us the deposit. But he told everyone he did."

Then he reviewed us.

Then, the moment we asked him about it — he deleted the review.

"So now even I don't know whether I took that deposit or not."

That's the wrap for this episode. Thanks for watching **Beyond the Salaam Lobby** — these are the things hotels never tell you.

Got an idea for the next one? Drop it in the comments, or on our Instagram and Facebook posts.

And if you work in hospitality and have your own story to tell — email us. 📩

🎙️ Episod penuh: https://www.facebook.com/share/v/1FoGndAZwo/

18/10/2026

"Guest minta saya untuk lipat baju dia."

Lipat? Bukan — **basuh dengan lipat sekali**.

Bila tak dapat, dia buat kecoh dekat lobby.

Ada juga yang suruh staff bawa beg luggage dia turun sampai ke tempat parking kereta. "Bellboy pun yang saya tahu dia tak bawa sampai parking. Depan lobby je, habis situ."

Suraya pun sama: "Dia suruh saya bawa baju dia, pergi cuci, lipat, bawa balik bagi dia."

"Itu antara perangai tetamu yang agak give me headache lah." 😮‍💨

"A guest asked me to fold his clothes."

Just fold? No — **wash them and fold them**.

When it didn't happen, he made a scene in the lobby.

Another one asked staff to carry his luggage all the way down to the car park. "Even a bellboy doesn't go to the car park. The lobby, and that's where it ends."

Suraya had the same thing: "He wanted me to take his clothes, wash them, fold them, and bring them back to him."

"That's the kind of guest behaviour that genuinely gives me a headache." 😮‍💨

🎙️ Episod penuh: https://www.facebook.com/share/v/1FoGndAZwo/

17/10/2026

💡✨ NO MORE STAYING IN THE DARK! ✨💡

We’re lighting things up at Salaam Suites Shah Alam! 🏡🤍 A little upgrade, a brighter space, and an even better stay for our guests. ✨

Because every little touch makes a difference! 💫

📍 Salaam Suites Shah Alam
📞 +6012-955 6495
🌐 www.salaamsuites.com

✨ Book your stay with us today!

17/10/2026

Housekeeping buka harapan sulit mereka — dan mereka tekankan ini harapan, bukan arahan.

"Kalau boleh, guest tu jangan guna katil. Tidur kat sofa je." Sebabnya kemas katil pun ambil masa.

"Lepas tu, kalau boleh jangan guna dapur." Tak perlu masak air, tak perlu masak maggi. Just tidur atas sofa, lepas tu check out.

"Tapi kita tak suruh eh. Ini sekadar harap."

Berapa lama sebenarnya satu bilik? Dulu kerja hotel — bilik kecil sedikit. Sekarang homestay, unit besar, ada dapur, bilik air pun besar: **lima belas hingga tiga puluh minit** satu unit, ikut keadaan bilik. Kalau sampah bertaburan atau ada barang ditinggalkan — lagi lambat.

Sekarang bayangkan **sepuluh check out dalam satu hari**.

"So janganlah asyik cakap saya nak check in juga pukul satu." Bukan kami tak nak bagi. 🧹

Housekeeping admits the quiet wish list — and they're clear it's a wish, not a rule.

"Honestly? I hope the guest doesn't use the bed. Just sleep on the sofa." Making a bed takes real time.

"And if possible, don't use the kitchen." No boiling water, no cooking maggi. Sleep on the sofa, then check out.

"But we're not telling anyone to do that. It's just a hope."

So how long does one room actually take? In a hotel the rooms were smaller. In a homestay unit — kitchen, big bathroom — it's **fifteen to thirty minutes**, depending on the state of it. Rubbish everywhere or things left behind, and it runs longer.

Now picture **ten checkouts in a single day**.

"So please don't insist on checking in at one o'clock." It isn't that we don't want to. 🧹

🎙️ Episod penuh: https://www.facebook.com/share/v/1FoGndAZwo/

Address

Hotel Salaam Suites, Jalan Pengkalan Chepa
Kota Bharu
15200

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