28/07/2023
Vacancy
Front-Desk Officer
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Sauraha, Chitwan
Offered Salary : NRs. 15,500.00 - 30,000.00 Monthly
Apply Before(Deadline) : Aug. 04, 2023
Job Specification
Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than or equal to 1 year
Age : Less than or equal to 35 years
Professional Skill Required : Administration Public Relations Interpersonal Skills
Other Specification
Qualifications:
Minimum high school diploma or equivalent
Fluency in English
Proficient in Microsoft Office Suite and other necessary computer applications
Previous hospitality experience would be advantageous
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Excellent communication, multi-tasking, and organizational skills
Excellent written and verbal communication skills
Girls are preferable
Flexible working hours
Able to work nights and weekend
Skills:
Communication Skills:
Able to listen, ask the right questions, understand what the guest is asking and provide the relevant information in a clear and confident manner
Attention to Detail:
Able to ensure accuracy in all operations
Customer Service Skills:
Strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations
Decision Making Skills:
Able to gather all the necessary information to make a sound decision based on facts and available resources
Adaptability and flexibility:
Able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities
License for 2-wheeler or basic cycling skill
Job Description
Job Function; In charge Hotel Receptionist
Purpose:
A Hotel Front Desk Office is a professional who is responsible for welcoming guests, checking guests in and out of the hotel, distributing room keys, dealing with guest queries, processing payments for hotel services, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. As the first face, Officer should be smartly and neatly dressed always in order to present a good image of the hotel.
Responsibilities:
Welcome and greet guests upon their arrival
Performing all check-in and check-out tasks
Maintain a positive attitude and friendly demeanor
Respond to all guest questions and requests
Provide information about our hotel, available rooms, rates, and amenities
Manage guest bookings and reservations
Organizing transport services for guests at their request
Register guests by collecting the necessary information
Informing customers about payment methods and verifying their credit card data
Maintain updated records of bookings and payments
Respond to clients’ complaints in a timely and professional manner
Make recommendations for activities and restaurants
Liaise with housekeeping staff to ensure all rooms are clean, and tidy to accommodate guests’ needs
Maintain a neat and orderly front desk and reception area
Monitor visitors to the hotel
Enforce rules and policies of the hotel
Assist with administrative and clerical tasks as needed
Complete and maintain any incident reports, and daily activity reports requested by management
