10/24/2026
❤️🏨 MEET MRS. ROXIE FROM HALSTEAD, KANSAS! ❤️
Wednesday, Mrs. Roxie and her daughter walked into our lobby at Branson’s Best Motel, and little did I know what these two ladies had just been through!
When they walked in, I was on the phone making a reservation for a guest who had never stayed with us before. Of course, being a first-time guest, she had quite a few questions, and I was taking my time answering each one.
I acknowledged the ladies and apologized for the wait.
Now, in my mind, I assumed they already had a reservation and were here to check in. So, while I was still on the phone, I asked for their ID and credit card so I could at least get their check-in process started.
You know me, always trying to MULTITASK! 🤣
But they politely told me they would wait until I finished my phone call.
I even tried explaining that I was no longer working on the lady’s reservation and was simply answering her questions, so I could easily start getting them checked in while we talked.
But they insisted on waiting.
Once I got off the phone and started talking to these ladies, I realized something wasn’t right.
They were visibly shaken and upset. ❤️
At first, I couldn’t understand what was going on, but as they started explaining their situation, everything began to make sense.
They had checked into a condo here in Branson, and unfortunately, the condition of their accommodations was not what they expected.
They began showing me pictures of what they had walked into.
These ladies were tired, frustrated, and just wanted somewhere CLEAN where they could take a shower, relax, and enjoy the rest of their trip.
And that’s when I realized something else…
THEY DIDN’T EVEN HAVE A RESERVATION WITH US! ❤️
They had stayed with us in the past, and when things didn’t work out at the condo, they decided to come somewhere they were already familiar with.
Thankfully, I was able to get them a room for all the nights they needed!
Fast-forward to this morning…
As Mrs. Roxie and her daughter were enjoying breakfast, I walked over to check on them.
This was actually the FIRST TIME I had seen these ladies since I checked them in on Wednesday! ❤️
Of course, I wanted to see how their stay had been going, make sure they were comfortable, and most importantly, find out if they were finally able to relax and enjoy their time here in Branson after everything they had been through.
Well, Mrs. Roxie had a story she wanted to share! ❤️
And rather than me telling you how their stay has been going, I’M GOING TO LET MRS. ROXIE TELL YOU HERSELF! 🎥❤️
So here is her story, straight from one of our guests!
As motel owners, Vinnie and I know we can’t control what happens at other properties. But what we CAN control is how we treat the people who walk through our doors.
Sometimes hospitality isn’t about doing anything extraordinary. It’s simply about listening, understanding, and being there when someone needs a place to feel comfortable.
Mrs. Roxie, thank you for trusting us again and allowing us to share your experience! ❤️
We are so happy we could help turn a frustrating situation into a better experience here in Branson.
THIS is one of the many reasons Vinnie and I love what we do! ❤️🏨
