Our Serviceworks

Our Serviceworks Our Serviceworks offers turnkey outsourced fulfillment services to streamline the operations of growing e-commerce brands, allowing them to focus on growth.

We safeguard your brand's reputation and provide error-free same-day fulfillment services. OSW’s mission is delivering the best Fulfillment and Customer Support services with dedicated focus on “Promoting and Protecting Our Clients’ Brands”

Introducing Our Serviceworks' Monthly Employee SpotlightOne of the things we're most proud of at Our Serviceworks is our...
06/08/2026

Introducing Our Serviceworks' Monthly Employee Spotlight

One of the things we're most proud of at Our Serviceworks is our amazing team. To help our customers and followers get to know the people behind the work, we'll be featuring an employee spotlight each month.

We're pleased to begin with Drew Brisby, who recently celebrated 8 years with Our Serviceworks.

Drew started in our Customer Care division and has since grown into a key member of our Client Services team. Every day, he helps our clients by answering questions, providing solutions, and delivering the exceptional support they rely on.

For eight years, Drew has exemplified dedication, professionalism, and a true commitment to serving others.

Fun Fact About Drew: When he's not helping clients, Drew enjoys reading books about philosophy.

Thank you, Drew, for all you do and congratulations on this incredible milestone!

Expanding into the U.S. market? We can help.Our centrally located U.S. fulfillment center helps international brands sim...
05/29/2026

Expanding into the U.S. market? We can help.

Our centrally located U.S. fulfillment center helps international brands simplify shipping, improve customer support, and deliver a better experience for their U.S. customers.

We assist with:

* Fast and cost-effective nationwide shipping
* Guidance on U.S. shipping carriers and logistics
* Customer care support to help overcome time zone differences
* Reliable fulfillment solutions built for growing brands

We proudly support companies from Australia, the United Kingdom, Thailand, Mexico, Africa, Sweden, and many more countries around the world.

If you’re searching for a dependable U.S. fulfillment partner, we’d love to talk!

We’re excited to share that Our Serviceworks has been named to Fulfill.com’s Top 100 3PL Companies in the United States ...
05/22/2026

We’re excited to share that Our Serviceworks has been named to Fulfill.com’s Top 100 3PL Companies in the United States for 2026.

This recognition is especially meaningful because it reflects the relationships we’ve built with our clients and the commitment our team brings to every order we fulfill.

For more than 35 years, Our Serviceworks has helped ecommerce brands grow through reliable fulfillment, responsive customer care, and operational excellence. From our Carrollton, Texas headquarters, we proudly support brands in nutraceuticals, beauty, and pet products with industry-leading service and performance.

CEO Michelle Harris shared:

“Brands that sign with us get operations managers who spend real time inside the business and understand the SKU strategy. The recognition is a signal that the approach is felt by the customer base.”

We want to thank our employees, clients, and partners for being part of this journey. Your trust and support continue to drive our success.

Thank you to Fulfill.com for recognizing the operators who consistently deliver when it matters most.

Learn more about Our Serviceworks at www.ourserviceworks.com

What happens when fulfillment and customer care actually work together?You get fewer fires, clearer communication, and a...
05/13/2026

What happens when fulfillment and customer care actually work together?

You get fewer fires, clearer communication, and a customer experience that feels seamless from start to finish.

At OSW, we believe fulfillment is more than logistics. It is part of your brand experience.

That’s why we built our model differently.

As a women-led company in an industry that rarely is, we understand how much trust founders place in the partners representing their brand behind the scenes.

For us, fulfillment and customer care work hand in hand:

* Fulfillment + customer care under one roof
* Issues resolved quickly instead of being passed around
* Orders handled with care and attention
* Proactive, human communication every step of the way

For growing ecommerce brands, especially women-led businesses, the goal is not just finding the cheapest fulfillment option.

It is finding a partner who understands the customer experience and helps protect it every day.

We’d love to hear your perspective:
How important is fulfillment to your overall customer experience?

05/08/2026

Joining our brands in serving our community.

Big news—we’ve partnered with Rabot! Rabot (www.rabot.com) is transforming fulfillment operations with smart, station-le...
05/05/2026

Big news—we’ve partnered with Rabot!

Rabot (www.rabot.com) is transforming fulfillment operations with smart, station-level technology that helps streamline packing, reduce errors, and improve shipping efficiency.

By bringing Rabot into every shipping station in our fulfillment center, we’re already seeing some big wins:
- Faster, more accurate order processing
- Real-time guidance for packers
- Fewer shipping errors and returns
- More consistent operations
- Scalable workflows to support growth

What does this mean for our brands and customers? A smoother, smarter fulfillment experience—getting orders out the door faster and delivered exactly as expected.

We’re excited for what’s ahead as we continue building innovative solutions together with Rabot. Stay tuned!

04/27/2026

At OSW, Earth Day isn’t just a date on the calendar — it’s how we operate every single day.

Sustainability isn’t a campaign or a once-a-year initiative for us. It’s built into the core of who we are and how we serve our partners.

From responsible operations to measurable impact, we’re proud to recycle 92% of the waste that comes through our facility — and we’re always pushing to do even better.

That commitment shows up in the details of our day-to-day operations:
• Recycled-content void fill
• Paper tape instead of plastic
• Motion-activated lighting to reduce energy use
• No single-use tableware in our facilities
• Water bottle filling stations to cut down on plastic waste

We know today’s brands care deeply about where their products go, how materials are handled, and the footprint they leave behind. So do we.

If sustainability is part of your brand’s mission, we’d love to be part of your journey.

Because protecting our planet isn’t a moment — it’s a commitment. Every day.

Earth Day isn’t just a moment at OSW — it’s our mindset. Sustainability is built into everything we do, every single day...
04/22/2026

Earth Day isn’t just a moment at OSW — it’s our mindset.

Sustainability is built into everything we do, every single day.

We’re proud to recycle 92% of the waste that comes through our facility — and we’re always working to push that even higher.

It shows up in the details:
Recycled-content void fill
Paper tape instead of plastic
Motion-activated lighting
No single-use tableware
Water bottle filling stations

We know sustainability matters to today’s brands — and it matters to us too.

If your brand is focused on reducing its footprint, let’s build something better together.

Because caring for the planet isn’t one day a year — it’s every day.

Women-owned brands deserve a fulfillment partner who truly understands what’s at stake.At Our Serviceworks, we are proud...
03/04/2026

Women-owned brands deserve a fulfillment partner who truly understands what’s at stake.

At Our Serviceworks, we are proud to be one of the few U.S. fulfillment companies led by a female CEO and a female leadership team. This goes beyond representation. It is about alignment, empathy, and shared commitment.

When we fulfill your products, we fulfill your brand.
We protect it. We care for it. We treat it like our own.

We understand how hard you have worked to build customer loyalty and how important every shipment is to maintaining it.

If you are ready to partner with a team that safeguards what you have built, we would love to connect.

Learn what makes OSW different:
https://bit.ly/3MJhqm5

Address

2940 Eisenhower Street #100
Carrollton, TX
75007

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

(469) 546-3000

Website

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