08/10/2026
Every stay starts long before check-in!
Meet Michelle Franks, our Director of Hotel Performance. Michelle partners with hotel leaders across our portfolio to strengthen operations, develop teams, and enhance the guest experience through coaching and performance management.
Michelle’s favorite part of her role is seeing leaders achieve results they once thought were out of reach. Watching their growth and the positive impact it has on their teams and guests is what motivates her every day.
Thank you, Michelle, for your leadership and everything you do to help our hotels and teams succeed. 🧡