10/26/2026
We have been made aware of a recent email sent through our reservation management system (RMS) regarding a “Guarantee Alert” and credit card verification. We’ve included an example of the image below for your reference. This is being sent to guests at all resorts using our software system
This message appears to have been sent in error to guests across multiple resorts, and we are currently working with our team to determine why it was sent.
If you received this email, please do not click any links or attempt to update or verify your information. There is no need to take any action at this time.
If you have not received this email, please disregard this notice.
If we ever need to verify your reservation or payment information, a member of our team will contact you directly.