Seven Hills Inn

Seven Hills Inn Seven Hills Inn, set on 27 acres of lush lawns and stunning gardens, is a stylishly renovated, year-
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This TripAdvisor four-star rated bed and breakfast located in the heart of the Berkshires is set on twenty-seven acres of lush lawns and manicured gardens. Ideal for romantic getaways, destination weddings, family vacations and business outings, this gilded age mansion in Lenox, Massachusetts invites you to enjoy the romantic luxuries of a time long since past. Enter a world furnished with antique

s, hand carved fireplaces, leaded glass windows and eclectic art. Escape to the country, stroll down wooded lanes, bask in the sun, lounge at our pool, indulge in our hearty country breakfasts, watch leaves turn magnificent colors, snuggle up by our fireplace during the cooler months,and enjoy the vistas from our expansive blue-stone patio. Whatever the reason, whatever the season, we welcome you to the Berkshires and the Seven Hills Inn.

It’s Friday with fresh snow ❄️ which means it’s time to hit the slopes ⛷for the weekend. Seven Hills is just a short 11...
01/07/2022

It’s Friday with fresh snow ❄️ which means it’s time to hit the slopes ⛷for the weekend. Seven Hills is just a short 11 minute drive away from Bousquet Mountain. Their new base lounge opens today from 12-9pm. Get your tickets, rentals and maybe even a ☕️ Cocoa Bomb from Chillin Grillin Cheez food truck!

📷: Bousquet

NightWood is back for another amazing season The Mount (right down the street)! We have 4 tickets available for every Th...
11/19/2021

NightWood is back for another amazing season The Mount (right down the street)!

We have 4 tickets available for every Thursday in December (2nd, 9th, 16th, 23rd, & 30th) at 5:30PM at 10% off when you stay the night. These tickets for the almost sold-out event are first come first serve so make sure to reserve your room! To book your stay and check for ticket availability, call Seven Hills (413) 637-0060!

NightWood combines music, lighting, and theatrical elements to create seven unique scenes that evoke feelings of wonder, mystery, and magic. Immerse yourself in this magical experience for the holidays!

"Set wide the window. Let me drink the day." You can do just that in our Edith Wharton Suite located in our Manor House....
10/20/2021

"Set wide the window. Let me drink the day." You can do just that in our Edith Wharton Suite located in our Manor House. Soak it up in style.

Start your happily ever after at Seven Hills. When you're ready to say "I Do" - we're here for you.
10/13/2021

Start your happily ever after at Seven Hills. When you're ready to say "I Do" - we're here for you.

Fall nights are getting chillier in The Berkshires. At Seven Hills – we have the perfect warm and cozy solution. Grab...
10/05/2021

Fall nights are getting chillier in The Berkshires. At Seven Hills – we have the perfect warm and cozy solution. Grab a blanket, a glass of wine, and sit by our fire pit.

05/27/2021

Housekeeping Supervisor



Job Purpose:



Assist and monitor housekeeping and laundry employees in their daily tasks. Makes sure all the guest rooms and common areas are cleaned according to the company standards. The Housekeeping supervisor is also responsible to assist all the housekeeping employees with the lost and found procedures, answer the phone and assist any guest with any requests.





Essential Duties and Responsibilities:



Establishes, maintains and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
Inspect all vacant rooms daily in the main in and outside houses.
Monitor all housekeeping employees and their daily activities while on the floor. Report any issues to the Executive housekeeper immediately.
Assign the rooms that need to be cleaned as stayovers and check outs.
Assign daily duties for the house person.
Check guest rooms after they have been cleaned.
Develops and inspection program for all public-areas and guestrooms to ensure proper maintenance and standards are achieved and sustained.
Works to ensure high scores for cleanliness and other housekeeping related items.
Reviews guest comments and complaint letters and takes action.
Train all new room attendants.
Assist in cleaning rooms or laundry if the need occurs.
Remain positive and helpful when supervising housekeeping employees, always being polite and gracious with requests and/or suggestions for improvement of cleanliness issues.
Maintain a friendly and helpful attitude towards guests at all times.
Help Executive Housekeeper conduct regular housekeeping department meetings.
Knowledge of the Inn’s property.
Do inventory of chocolates for turndown, linen, stationary, amenities, cleaning supplies, laundry and snacks for the honor bar.
Assist in special projects as putting in paperwork, making list or any other task assigned by management.
Call guest for Lost and found items left in the room.
Help other department managers in the solution of guest related improvements as they pertain to the housekeeping department.
Answer radio.
Keep communication with Front Desk and Maintenance.
Wash and iron guest laundry.


Requirements:

Experience: Minimum 1 year of experience in a hotel or Supervisory role

Education: High school diploma or equivalent. Some college a plus

Specialized Knowledge: knowledge of windows, internet, word processing.

Skills: Proven supervisory skills. Must work well in stressful, high pressure situations.

Character: Personable, enthusiastic, self-motivated and able to work independently. Positive attitude and outgoing personality is essential.

Physical: Exerting up to 60 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

05/27/2021

Job Purpose:

Accommodate hotel patrons by registering and assigning rooms, providing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Essential Duties and Responsibilities:

Knows how to use Front Office equipment.
Greets guests upon arrival with warmth & hospitality; uses Main Street Hospitality principles to create the best possible guest experience.
Register guests, assigns rooms, and ensures all policies are understood. Accommodates special requests whenever possible.
Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Has knowledge of and follows cancellation procedures.
File room keys and make new packets if applicable to property
Money handling / cash outs. Process guest check-outs; ability to post charges to guest accounts & settle accounts.
Concierge – having working knowledge of local attractions & activities and ability to assist guests in creating the best experience possible.
Able to direct inquiries or issues to the correct person or department.
Uses proper telephone etiquette, answers the phone, and manages incoming calls.
Reads daily reports: therefore is adequately informed (both “Shift” and “Housekeeping” reports).
Reports any complaints, unusual occurrences or requests to the Manager or Manager on Duty.
Knows all safety and emergency procedures.
Maintains the cleanliness and neatness of the front desk area; as well as lobby and surrounding public areas
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts/departments.
Any other duties as assigned by Manager.
Requirements:

Education: High School Diploma or Equivalent

Must be 18 years of age

Skills: Good problem solving skills, ability to multi-task, basic math skills, ability to work and maintain composure in high-pressure situations. Must be able to evaluate & select among alternative courses of action quickly and accurately. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Must communicate clearly.

Character: This professional should have the ability to welcome the guests with a pleasant smile and interact with them politely. He/she should be diplomatic and should be able to get along well with the staff personnel. He/she should be obliging, accommodating, and must believe in excellent customer service. It is crucial that he/she should be an outgoing personality, cooperative, friendly with optimistic attitude and should enjoy social interaction. He/she must be a courteous listener and should have high levels of tolerance in case there is any conflict.

05/27/2021

Signing Bonus $1000 for Full time Employees, $500 paid after 3 months, $500 paid after 6 months, May 1st-31st.

The Room Attendant will be responsible for providing a variety of functions in the housekeeping department while providing the highest quality of service to guests in an attentive, courteous and efficient manner. The housekeeping functions include: 1) cleaning of guest rooms in a timely manner, complying with room amenities according to hotel standards and assisting with guests requests, 2) maintaining cleanliness for back of the house and general appearance of public areas and assisting other housekeeping attendants to ensure there is enough supply of guest room materials and linen count.

Approach all encounters with guests and team members in a friendly, service-oriented manner.
Regular attendance is required in compliance with The Red Lion Inn standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
Always comply with Red Lion Inn cleaning standards and regulations to encourage safe and efficient hotel operations.
Must, always, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards, including enhanced COVID-19 protocols
Report any room unable to be serviced within appropriate time standards to supervisor.
Report needed repairs or unsafe conditions to supervisor.
Respond to requests from guests, supervisors or management in a timely and efficient manner.
Maintain linen cart and supplies in a neat and organized manner and to department standards.
Maintain security of equipment, keys and supplies issued each day.
Adhere to par stocking of items; avoid overstocking of items.
Report lost and found articles to supervisor.
Report low par stock items immediately to Housekeeping Supervisor.
Follow procedures for team cleaning and self-inspecting program, if applicable.
Be familiar with all fire extinguishers and locations on guest room floors.
Knowledgeable of fire and other safety procedures, including those for Bloodborne Pathogen, and heavy lifting techniques.
Report any observed suspicious behavior to Supervisor immediately.
Thoroughly clean and restock assigned guest rooms per hours assigned.
Complete all pre-cleaning duties including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.
Keep all hallways, public areas and closet clean neat swept and vacuumed.
Prepare housekeeping cleaning cart for next day use.
Attend meetings/training as required by management.
Perform other duties as requested by management.

High School diploma or GED certification helpful or experience in a hotel or a related field preferred.
Bi-lingual desired.
Previous hotel or industrial experience desired.

Physical Demands:

Long hours sometimes required, including nights and weekends.
Medium Work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to be on your feet throughout the entire shift.

Required Competencies

Must be able to convey information and ideas clearly, both oral and written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to prioritize departmental functions to meet due dates and deadlines.
Main Street Hospitality Grou

05/01/2021

PM Front Desk Agent

Job Purpose:

Accommodate hotel patrons by registering and assigning rooms, providing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Essential Duties:
Essential Duties and Responsibilities:
 Knows how to use Front Office equipment.
 Greets guests upon arrival with warmth & hospitality; uses Main Street Hospitality principles to create the best possible guest experience.
 Register guests, assigns rooms, and ensures all policies are understood. Accommodates special requests whenever possible.
 Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
 Understands room status and room status tracking.
 Knows room locations, types of rooms available, and room rates.
 Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
 Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
 Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Has knowledge of and follows cancellation procedures.
 File room keys and make new packets if applicable to property.
 Money handling / cash outs. Process guest check-outs: ability to post charges to guest accounts & settle accounts.
 Concierge – having working knowledge of local attractions & activities and ability to assist guests in creating the best experience possible.
 Able receive and resolve all inquiries or issues for guests throughout the evening.
 Uses proper telephone etiquette, answers the phone, and manages incoming calls.
 Reads daily reports: there-fore is adequately informed (both “Shift” and “Housekeeping” reports).
 Reports any complaints, unusual occurrences or requests to the Manager or Manager on Duty the next day.
 Must be willing to become TIPs certified to sell alcoholic beverages to guests from the front desk.
 Knows all safety and emergency procedures.
 Maintains the cleanliness and neatness of the front desk area; as well as lobby and surrounding public areas.
 Supervises all public areas throughout the evening to ensure guests’ satisfaction and safety.

 Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts/departments.
 Any other duties as assigned by Manager.

 Requirements:
Education: High School Diploma or Equivalent
Must be 18 years of age
Skills: Good problem-solving skills, ability to multi-task, basic math skills, ability to work and maintain composure in high-pressure situations. Must be able to evaluate & select among alternative courses of action quickly and accurately. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Must communicate clearly.

Character: This professional should have the ability to welcome the guests with a pleasant smile and interact with them politely. He/she should be diplomatic and should be able to get along well with the staff personnel. He/she should be obliging, accommodating, and must believe in excellent customer service. It is crucial that he/she should be an outgoing personality, cooperative, friendly with optimistic attitude and should enjoy social interaction. He/she must be a courteous listener and should have high levels of tolerance in case there is any conflict.

Physical: Must be able to stand for entire shift.

Something about rainy days makes the couch feel like home.
04/15/2021

Something about rainy days makes the couch feel like home.

Address

40 Plunkett Street
Lenox, MA
01240

Telephone

+14136370060

Website

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Transformation complete: Historic Seven Hills reintroduces itself to Berkshires summer travelers as a year-round boutique hotel

Just in time for summer travelers to the Berkshires, Seven Hills has completed a top-to-bottom renovation that has transformed the storied inn into a stylish, 57-room boutique hotel. Its 1911 Gilded Age legacy intact, Seven Hills enters the summer season as a year-round, full-service hotel with new light dining options, a children’s club and loyalty program. The new offerings will appeal both to returning guests and a new generation of Berkshires visitors—families, couples and solo travelers alike—drawn to the region’s wealth of year-round attractions.

Miami-based Bigtime Design Studios carried out the vision for the renovation, creating a sophisticated blend of old and new design elements for Seven Hills. There are new furnishings and textiles throughout, new guest bathrooms, fully renovated common areas, and updated exteriors, landscaping and pool area. Enhanced event spaces will continue to draw destination weddings while also accommodating high-level meetings and corporate retreats.

“It has been tremendously exciting to see our new vision for Seven Hills take shape,” said General Manager James Wolfe, who brings 17 years of senior leadership experience in the hospitality industry to his role at Seven Hills. “We believe guests will be delighted both by the enhancements and the original elements we’ve retained to ensure that the mansion’s original spirit lives on. And, we look forward to welcoming them back after the summer season to take advantage of the wealth of offerings the Berkshires holds for year-round travelers, from romantic fall getaways to family ski vacations.”

Light bites and cocktails with a view