Candlewood Suites Plano North

09/09/2021

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Opera and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
PROFICIENT IN OPERA IS A HUGE PLUS!

Job Type: Full Time - Part Time

Shift Timing: 7:00 AM - 3:00 PM / 3:00 PM - 11:00 PM

05/08/2021

Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
Report and return any guest properties found in the rooms while cleaning the rooms
Work with a team of housekeepers on each shift
Clean, disinfect and store all equipment at the end of the shift
IHG House keeping training will be provided
Job Type: Full-time

COVID-19 considerations:
To keep the staff safe during COVID-19. We ensure our staff has the proper protection equipment to ensure safety of our staff. Guests will not be around while the house keepers are cleaning to reduce contact. IHG Clean Promise is strictly enforced.

05/02/2021

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Opera and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
PROFICIENT IN OPERA IS A HUGE PLUS!
Job Type: Full-time and Part-time

Job Types: Full-time, Part-time

Pay: Start from $11 per hour

COVID-19 considerations:
We want to ensure our staff is in a safe working environment so we've installed glass barriers and have free standing and wall mounted sanitation stations. We are fully in compliance with the IGH Clean Promise.

03/06/2021

-IHG House keeping training will be provided
-Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out
-Report and return any guest properties found in the rooms while cleaning the rooms
-Work with a team of housekeepers on each shift
-Clean, disinfect and store all equipment at the end of the shift

Job Types: Full-time, Part-time

COVID-19 considerations:
To keep the staff safe during COVID-19. We ensure our staff has the proper protection equipment to ensure safety of our staff. Guests will not be around while the house keepers are cleaning to reduce contact. IHG Clean Promise is strictly enforced.

06/15/2020

Happy Monday! We've got our Safety Barriers up!! What a good way to start our week.

The health of our Guests and Employees is so important to us. We are taking all the necessary precautions to ensure everyone feels comfortable and safe at our Hotel!

06/10/2020

Don't forget to check out our new Father's Day Deal on the Plano Chamber of Commerce website!!

Father’s Day is just a little more than a week away, and for those still searching for the perfect gift, we’re here to help. Forget a new tie, and instead, whisk Dad away with a fantastic hotel deal. With something to satisfy almost every interest, from taking advantage of our Outdoor Gazebo and...

06/05/2020

Happy Friday!

In partnership with IHG, we are implementing the IHG Clean Promise to ensure the safety of our guests, team, and community during these times.

Good isn't good enough – we're committed to high levels of
cleanliness. That means clean, well maintained, clutter free rooms that meet our standards.

If this isn't what you find when you check-in, then we promise to make it right.