We are delighted to welcome you to the Sun Paradise Villa. Our intention is to provide each guest with the level of personal service found only in the finest Villa. To achieve this, we endeavor to anticipate your needs as much as possible with a wide variety of services and our team which is ready to attend to your most pressing requests. This Villa directory gives you a thorough insight about all our facilities and services available. If you have an additional question or request please contact one of our team members. We wish you a pleasant stay with us and enjoy your time in Hoi An!
All our rooms are equipped with an individual temperature setting for your comfort. Please use the remote to set the air conditioning. If you need any assistance or you have questions about the system please contact our Reception for help.
Danang Airport or Danang Train Station is about 35km away from the villa and it takes 40-50 minutes by car. If you would like us to arrange for an airport transfer the reception team is more than happy to help you in this matter.
Beds
A good night sleep is very important. For this reason our comfortable beds are equipped with 100% cotton & microfiber pillows and duvets.
Breakfast
is served in the Restaurant from 7.00-10:00 daily.
Business Centre
If you would like to use computer or send a email or make a copy, please contact our Reception Team to assist you.
Car rental
Please contact Reception for further information.
Check out
Check out time is 12.00 o’clock, noon. The Reception will assist you to store your luggage if you would like to spend more time in town before going to the airport. If you require a later check out or wish to extend your stay please contact Reception!
Concierge Service
Our Reception team assists with all your requests and wishes: Tours, Table bookings,Talor recommendations, restaurant recommendations, flower arrangements, Theatre tickets as well as mailing your correspondence.
Credit Cards
We accept the following credit cards: American Express, MasterCard, VisaCard. If you have questions in regards to payment methods please contact Reception!
“Do not Disturb”
In case you do not wish to be disturbed, please leave the “Do not disturb” sign on the outside doorknob. if you do not want to receive any telephone calls, please inform the reception. Internal room-to-room calls cannot be prevented!
Housekeeping
Our Housekeeping team is at your service at all times. Should you require an extra towel, an extra pillow or an ironing board please let us know. For extra cleaning service of your Room please also contact the Reception team..
Internet
High speed internet connection is available for whole villa. If you experience any problems with your connection please contact Reception!
Iron/Ironing board
Please contact the reception if you wish to have delivered the iron and ironing board.
Ironing service
We can provide you ironing service, please tick in the appropriate box on the laundry list, found in your wardrobe. The cost of this service is USD1/4 items.
Laundry Service:
Laundry is available every day. Please leave your laundry on the bed in the laundry bag for the Housekeeping to collect and you will receive your freshly cleaned laundry until 6 pm the following day. If you require your laundry back the same day, please return the Laundry to Reception before 9.00 am. Laundry cost USD 2/1Kg. Laundry bags is in your main wardrobe.
Linen Change
We change the linen every 2nd night. If you wish to receive daily linen change, please call the Reception!
Lost & Found
All found items are stored in our Housekeeping department for 3 months. Please contact our Reception team if you are missing something.
Lobby Bar
Open: Mon-Sun: 11.00 to 22.30
Medical Service/ Pharmacy
If you require medical help please contact Reception. The nearest pharmacy is located in Au Co Street. Please ask Reception for opening times and further assistance.
Minibar
The minibar is replenished daily, all consumption will be charged to your room account. Please indicate your last day’s consumption at the front desk upon check-out.
Personal Hygiene
We have shaving kits and sewing kits are available upon request. Simply call Reception and it will be brought to your room. If you need anything else please also contact our Reception team and they will be more than happy to assist.
Public Transport
Please contact Reception to get tickets for public transportation as well as a map of Hoi An City.
Restaurant
Our Restaurant and Bar present International & Local dishes and drinks, and available at the following times: Breakfast: 7:00am – 10:30am, Lunch & Dinner: 11:00am – 22:30pm
Room Service
is available from 7:30 to 22:30. You can find the menu in the information folder. For orders please call to Reception
Safe
All our rooms are equipped with an in- room safe in laptop size. You find it in your main wardrobe. Please follow the instructions on the front side of the safe. The hotel does not take responsibility for any items not placed in the in-room safe.
Shopping in Hoi An
To enjoy a shopping-tour through Hoi An please contact Reception. Our team will provide you with all information about the most famous shopping-streets as well as shopping malls.
Smoking
Smoking is only allowed in designated areas. Please be informes that the hotel is entitled to charge you USD 50 penalty for forbidden smoking.
Sightseeings & Excursion:
Please contact Reception for all information & reserve the booking.
Swimming Pool
Opening times: Everyday from 8:00 – 20:00. Fresh large bath towels are available for you in the swimming pool. All our wellness facilities are free of charge for the villa guests.
Taxi
Please contact our reception team to order it for you
Television TV Channels
You can find news, music and movie channels.
Telephone numbers
• Reception.......................................................0
• To receive calls from an International location: Hotel phone: +
Wake up calls
Not to miss your early start in the day, let us wake you up in the morning. Please contact Reception to place your wake-up call.
Your comfort is our most important concern
Hopefully, you will enjoy your stay with us.
Best regards,
Hau Ngo Ms.
Villa’s Owner
