17/02/2025
We had some interesting guests and reviews over the December/January holiday season. We rented out our Lovely Family Home three times, and each guest left a different review. It’s fascinating to see how three different people can have such varying experiences in the same space—or perhaps, there’s more at play here.
Guests 2 and 3 had an amazing stay and left us fantastic reviews. They absolutely loved our home and appreciated everything it had to offer.
Guest 1, on the other hand, claimed to have had a “very bad time”, complaining about everything in their review—despite having sent only messages of praise and gratitude during their stay. The backstory here is important.
After checking out, Guest 1 left the house in a very dirty state and ruined our brand-new white super king-size bedding by sleeping in it with self-tan lotion. We sent her photos of the damage and informed her that we would do our best to clean it. However, after multiple washes and every trick in the book, the bedding was unsalvageable. When we asked her to cover the cost of replacement, she refused.
Unfortunately, this is often a red flag—when a guest realizes we’ll leave an honest review about how they treated our home, they sometimes try to retaliate with a negative review of their own.
In short: Respect yourself, respect our property, and take responsibility for any damages. If you can do that, you’re more than welcome to stay at Durbanville-Accommodation.co.za.