27/10/2026
A quick note for our upcoming guests
RMS Cloud, the reservation system we use, has had a cyber security incident. It affects RMS more broadly, not just our hotel.
Current findings show that some guest contact information and booking details are involved. Credit card and payment details are not involved.
Some guests have received fake emails, texts or WhatsApp messages asking them to confirm a booking or make a payment. These may include real booking details, so they can look genuine. If you receive a message like this, don't click the link, don't make a payment or share card details.
Call us on 02 4782 2155 and we'll check it with you. We take this incident seriously and will share updates as we learn more.
We look forward to welcoming you soon.