04/11/2026
📢 Important Guest Security Update
We want to share a brief safety update with all of our past, present, and upcoming guests regarding communications about your stay.
Like many holiday lettings agencies across the UK, we use a booking platform provider called SuperControl. They recently made us aware of an industry-wide issue involving fraudulent messages sent to guests across multiple booking platforms and agencies.
SuperControl has issued the following statement:
"We are contacting you to advise of fraudulent communications being sent to guests regarding their reservations.
Malicious actors are using WhatsApp, email, and potentially text messages to impersonate legitimate booking communications, often creating a sense of urgency to obtain personal or payment information.
We understand this activity is affecting multiple owners and property management companies and is not isolated to your reservations.
We have taken steps to contain the issue and are continuing to investigate and implement protective measures.
Guests should exercise caution regarding any suspicious links, messages or payment requests that are not provided through a trusted channel. We are treating this matter as a priority and will provide necessary updates when we can."
What this means for your booking with us:
Our core booking operations and your stay details remain completely secure. However, as a routine precaution against these sector-wide phishing attempts:
Double-check sender details: Ensure any messages come directly from our official email address or phone number.
Avoid unexpected links: Please do not click on unexpected payment links or links sent via WhatsApp/text.
Verify directly with us: We will never ask you to transfer funds to a new bank account or request payment details via unverified channels. If a message ever feels rushed or unusual, just drop us a quick phone call or email directly—we are always here to help verify it for you.
Thank you for your cooperation, and we look forward to welcoming you to Norfolk soon!