04/09/2026
๐๐ญโ๐ฌ ๐ ๐ฐ๐ซ๐๐ฉ: ๐ ๐ฆ๐๐๐ง๐ข๐ง๐ ๐๐ฎ๐ฅ ๐ฆ๐ข๐ฅ๐๐ฌ๐ญ๐จ๐ง๐ ๐๐จ๐ซ ๐จ๐ฎ๐ซ ๐ญ๐๐๐ฆ ๐๐ญ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ข๐๐ค๐๐ซ๐ข๐ง๐ , ๐๐ข๐ง๐ ๐๐ฉ๐จ๐ซ๐ ๐ซ
Over five intensive days, 20 colleagues from our Rooms and Food & Beverage divisions completed a specialist 7 Star Service for Butlers programme, designed to strengthen the anticipatory, personalised and gracious service at the heart of luxury hospitality.
Delivered on property by the principal trainer of an internationally recognised luxury hospitality academyโa renowned former professional butler who has served a queen and one of the United Kingdomโs first female butlersโthe programme combined traditional butler craft with contemporary, hands-on learning.
From anticipating guestsโ needs and communicating with warmth and discretion, to personalised care, guest-suite presentation and refined food and beverage service, our colleagues explored how finesse can be woven into every stage of the guest journeyโfrom the first welcome to the final farewell. Practical demonstrations, role-playing exercises and real-world application helped turn each lesson into service that can be brought meaningfully to life.
We are delighted to share that the cohort achieved a 100% pass rate, with every participant attaining either a Gold or Silver distinction.
We are proud not simply of the results, but of the openness, discipline and genuine commitment our colleagues brought to the experience. Congratulations to each of our graduates, and heartfelt thanks to everyone who supported them throughout the week.
We look forward to bringing these learnings to life by creating thoughtful, intuitive and memorable moments for every guest we have the privilege of welcoming.
